IT help desk and customer support
Gain visibility and control over IT and customer support issues.
ITIL-Ready Help Desk
- Web-based, IT help desk software with integrated asset and project management built on an ITIL framework
- Used by more than 120,000 companies
- Available in 29 different languages
ServiceDesk Plus MSP
Complete Help Desk for Managed Serviced Providers
- Web-based, ITIL-ready, IT help desk software with integrated asset management built specifically for MSPs
- Bill each client effectively and accurately
- Rebrand each account separately
Customer Support and Help Desk Management
- Web-based customer support software
- Manage customer tickets, account, and contact information
- Track and manage customer emails as trouble tickets with a robust email management system
- Manage multiple service contracts and related support plans to service customers on time and bill accordingly
Asset Lifecycle Management
- Discover and monitor all your IT assets (hardware and software) from one place
- Make informed decisions on planning and purchases
- Know the total cost of ownership of an asset
- Ensure software licence compliance
- Manage the complete IT asset lifecycle
- Maximize benefits from assets
Remote Support Software
- No prior installation required to start a remote session. Supports multiple monitors
- On-demand remote support sessions both inside and outside LAN
- Transfer files, reboot and reconnect (both normal and safe mode) and UAC compatible
- Web-based solution to support remote customers with unique session ID
- Firewall-friendly, data transmission secured with SSL and 128-bit AES protocol
Remote Access Plus
Remote Access Software
- HIPAA compliant advanced Remote Control to troubleshoot any issue.
- 12+ handy tools to remotely resolve issues in lightening speed.
- Voice, video and text chats to instantly communicate with end-users.
- Collaborative troubleshooting with multi-monitor support.
- User confirmation and ability to record remote sessions.
- Real-time logging and reports.
- Power options to optimise production costs & boost productivity.