Zoho Assist

In today’s fast-paced and interconnected world, providing seamless and efficient support to your customers is paramount. This is where Zoho Assist steps in, revolutionizing the way businesses approach remote assistance and support. Zoho Assist offers a comprehensive suite of features designed to empower your support teams, streamline troubleshooting, and enhance customer satisfaction.

Why Choose Zoho Assist?

Zoho Assist stands out as a leading remote assistance solution, offering a plethora of benefits that cater to businesses of all sizes and industries.

Seamless Remote Support

Zoho Assist enables your support agents to remotely access and control devices, ensuring quick issue resolution and minimizing downtime. With easy-to-use tools, your team can troubleshoot technical problems, install software, and perform system diagnostics from a centralized dashboard.

Secure and Reliable

Security is a top priority, and Zoho Assist is designed with advanced encryption and security protocols to ensure the protection of sensitive data during remote sessions. Rest assured that your customer’s privacy and your business’s data integrity are maintained at all times.

Cross-Platform Compatibility

Zoho Assist supports a wide range of platforms, including Windows, macOS, and various Linux distributions, making it adaptable to your customers’ diverse technological environments.

Customizable Branding

Deliver a consistent brand experience by customizing Zoho Assist with your company’s logo, colors, and domain. Build trust and reinforce your brand identity during remote support sessions.

Unparalleled Scalability

Whether you’re a small startup or an enterprise-level corporation, Zoho Assist scales effortlessly to meet your growing support needs. Expand your operations without worrying about outgrowing your remote assistance solution.

Integration Capabilities

Seamlessly integrate Zoho Assist into your existing workflow. Whether you’re using Zoho CRM or other software like ServiceNow, Zoho Assist adapts to your processes, saving time and effort.

Features at a Glance

  • Remote Control

    Take control of remote devices to troubleshoot, configure settings, or provide demonstrations, all while ensuring a smooth user experience.

  • File Transfer

    Seamlessly transfer files between your computer and the remote device, eliminating the need for cumbersome email attachments or third-party file-sharing services.

  • Chat and Voice Calls

    Communicate with your customers through built-in chat and voice call features, fostering real-time interaction and clearer communication during support sessions.

  • Multi-Monitor Navigation

    Effortlessly navigate between multiple monitors on the remote device, enabling more efficient troubleshooting and support.

  • Reboot and Reconnect

    Restart remote devices and instantly reconnect to the session without disrupting the support process.

  • Session Recording

    Record support sessions for training, auditing, and quality control purposes, ensuring continuous improvement within your support team.

  • Mobile Support

    Provide remote assistance to mobile devices, extending your support capabilities to smartphones and tablets.

  • Unattended Access

    No need for customers to be present during support sessions. With unattended access, support agents can remotely access devices, perform maintenance, and resolve issues without user intervention.

Compare plans

Remote Session
Instant Chat Yes Yes Yes Yes Yes Yes
Desktop Application Yes Yes Yes Yes Yes Yes
UAC Compatibility Yes Yes Yes Yes Yes Yes
Remote Screen Blanking Yes Yes Yes Yes Yes
File Transfer Yes Yes Yes Yes Yes
Multi-Monitor Navigation Yes Yes Yes Yes Yes Yes
Send Alt+Ctrl+Del Yes Yes Yes Yes Yes Yes
Reboot and Reconnect Yes Yes Yes Yes Yes
Session Transfer Yes Yes Yes Yes Yes
Screen Capture Yes Yes Yes Yes Yes
Schedule Sessions Yes Yes
Swap Screen Yes Yes Yes Yes
Session Notes Yes Yes Yes Yes
Voice Chat Yes Yes Yes Yes Yes
Video Chat Yes Yes
Contacts Management Yes Yes
Annotation Yes Yes
Remote Print Yes Yes
Session Recording Yes Yes
Service Queue Yes
Additional storage for session recording Yes Yes Yes
Additional Call Credits for VoIP Yes
Session Audit Yes Yes
Screen Sharing Yes Yes
Platform supported (Windows/ Mac/ Linux/ Chrome OS) Yes Yes Yes Yes Yes Yes
Mobile and IoT device support Yes Yes Yes
Unattended Access
Computer Grouping Yes Yes
Custom Domain mapping Yes
Group Permissions Yes Yes
Bulk Deployment via Start-up script and Native tool Yes Yes
Bulk Deployment via Distributor Yes
Diagnostic tools Yes
Wake-on-LAN Yes Yes
Remote Power Options Yes Yes
User Management Yes Yes Yes Yes Yes Yes
Organization Roles Yes Yes Yes Yes Yes Yes
Departments Yes Yes
Rebranding Yes Yes Yes
Custom Email Templates Yes Yes Yes
Email Configuration Yes Yes Yes Yes Yes
Advanced Reports Yes Yes Yes
Customer Widget Yes
Number of Technicians One Limited Limited Limited Unlimited Unlimited
Security and Compliances
TLS 1.2 transport security with AES-256-bit encryption Yes Yes Yes Yes Yes Yes
Idle-Session Time Out Yes Yes Yes Yes Yes Yes
Action Log Viewer Yes Yes Yes Yes Yes Yes
Two-Factor Authentication Yes Yes Yes Yes Yes Yes
Session Confirmation Yes Yes
Integration with Zoho Desk Yes Yes Yes Yes
Integration with Zoho SalesIQ Yes Yes Yes Yes
Integration with Zendesk Yes Yes Yes
Integration with ServiceNow Yes Yes Yes
Integration with Freshdesk Yes Yes Yes
Integration with Jira Yes Yes Yes
Import Google Contacts Yes Yes Yes
Zoho Assist APIs Yes Yes Yes Yes Yes Yes
Basic Support Yes Yes Yes Yes Yes Yes
Enterprise Support Paid Paid Paid Paid Paid

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