Zoho Assist
In today’s fast-paced and interconnected world, providing seamless and efficient support to your customers is paramount. This is where Zoho Assist steps in, revolutionizing the way businesses approach remote assistance and support. Zoho Assist offers a comprehensive suite of features designed to empower your support teams, streamline troubleshooting, and enhance customer satisfaction.
Why Choose Zoho Assist?
Zoho Assist stands out as a leading remote assistance solution, offering a plethora of benefits that cater to businesses of all sizes and industries.
Seamless Remote Support
Zoho Assist enables your support agents to remotely access and control devices, ensuring quick issue resolution and minimizing downtime. With easy-to-use tools, your team can troubleshoot technical problems, install software, and perform system diagnostics from a centralized dashboard.
Secure and Reliable
Security is a top priority, and Zoho Assist is designed with advanced encryption and security protocols to ensure the protection of sensitive data during remote sessions. Rest assured that your customer’s privacy and your business’s data integrity are maintained at all times.
Cross-Platform Compatibility
Zoho Assist supports a wide range of platforms, including Windows, macOS, and various Linux distributions, making it adaptable to your customers’ diverse technological environments.
Customizable Branding
Deliver a consistent brand experience by customizing Zoho Assist with your company’s logo, colors, and domain. Build trust and reinforce your brand identity during remote support sessions.
Unparalleled Scalability
Whether you’re a small startup or an enterprise-level corporation, Zoho Assist scales effortlessly to meet your growing support needs. Expand your operations without worrying about outgrowing your remote assistance solution.
Integration Capabilities
Seamlessly integrate Zoho Assist into your existing workflow. Whether you’re using Zoho CRM or other software like ServiceNow, Zoho Assist adapts to your processes, saving time and effort.
Features at a Glance
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| REMOTE SUPPORT | UNATTENDED ACCESS | |||||
| FREE | STANDARD | PROFESSIONAL | ENTERPRISE | STANDARD | PROFESSIONAL | |
| Remote Session | ||||||
| Instant Chat | Yes | Yes | Yes | Yes | Yes | Yes |
| Desktop Application | Yes | Yes | Yes | Yes | Yes | Yes |
| UAC Compatibility | Yes | Yes | Yes | Yes | Yes | Yes |
| Remote Screen Blanking | – | Yes | Yes | Yes | Yes | Yes |
| File Transfer | – | Yes | Yes | Yes | Yes | Yes |
| Multi-Monitor Navigation | Yes | Yes | Yes | Yes | Yes | Yes |
| Send Alt+Ctrl+Del | Yes | Yes | Yes | Yes | Yes | Yes |
| Reboot and Reconnect | – | Yes | Yes | Yes | Yes | Yes |
| Session Transfer | – | Yes | Yes | Yes | Yes | Yes |
| Screen Capture | – | Yes | Yes | Yes | Yes | Yes |
| Schedule Sessions | – | – | Yes | Yes | – | – |
| Swap Screen | – | – | Yes | Yes | Yes | Yes |
| Session Notes | – | – | Yes | Yes | Yes | Yes |
| Voice Chat | – | Yes | Yes | Yes | Yes | Yes |
| Video Chat | – | – | – | Yes | – | Yes |
| Contacts Management | – | – | – | Yes | – | Yes |
| Annotation | – | – | – | Yes | – | Yes |
| Remote Print | – | – | – | Yes | – | Yes |
| Session Recording | – | – | – | Yes | – | Yes |
| Service Queue | – | – | – | Yes | – | – |
| Additional storage for session recording | – | – | – | Yes | Yes | Yes |
| Additional Call Credits for VoIP | – | – | – | Yes | – | – |
| Session Audit | – | – | – | Yes | – | Yes |
| Screen Sharing | – | – | Yes | Yes | – | – |
| Platform supported (Windows/ Mac/ Linux/ Chrome OS) | Yes | Yes | Yes | Yes | Yes | Yes |
| Mobile and IoT device support | – | – | Yes | Yes | – | Yes |
| Unattended Access | ||||||
| Computer Grouping | – | – | – | – | Yes | Yes |
| Custom Domain mapping | – | – | – | – | – | Yes |
| Group Permissions | – | – | – | – | Yes | Yes |
| Bulk Deployment via Start-up script and Native tool | – | – | – | – | Yes | Yes |
| Bulk Deployment via Distributor | – | – | – | – | – | Yes |
| Diagnostic tools | – | – | – | – | – | Yes |
| Wake-on-LAN | – | – | – | – | Yes | Yes |
| Remote Power Options | – | – | – | – | Yes | Yes |
| Organization | ||||||
| User Management | Yes | Yes | Yes | Yes | Yes | Yes |
| Organization Roles | Yes | Yes | Yes | Yes | Yes | Yes |
| Departments | – | – | – | Yes | – | Yes |
| Rebranding | – | – | Yes | Yes | – | Yes |
| Custom Email Templates | – | – | Yes | Yes | – | Yes |
| Email Configuration | – | Yes | Yes | Yes | Yes | Yes |
| Advanced Reports | – | – | Yes | Yes | – | Yes |
| Customer Widget | – | – | – | Yes | – | – |
| Number of Technicians | One | Limited | Limited | Limited | Unlimited | Unlimited |
| Security and Compliances | ||||||
| TLS 1.2 transport security with AES-256-bit encryption | Yes | Yes | Yes | Yes | Yes | Yes |
| Idle-Session Time Out | Yes | Yes | Yes | Yes | Yes | Yes |
| Action Log Viewer | Yes | Yes | Yes | Yes | Yes | Yes |
| Two-Factor Authentication | Yes | Yes | Yes | Yes | Yes | Yes |
| Session Confirmation | – | – | – | – | Yes | Yes |
| Integrations/APIs | ||||||
| Integration with Zoho Desk | Yes | Yes | Yes | Yes | – | – |
| Integration with Zoho SalesIQ | Yes | Yes | Yes | Yes | – | – |
| Integration with Zendesk | – | Yes | Yes | Yes | – | – |
| Integration with ServiceNow | – | Yes | Yes | Yes | – | – |
| Integration with Freshdesk | – | Yes | Yes | Yes | – | – |
| Integration with Jira | – | Yes | Yes | Yes | – | – |
| Import Google Contacts | – | Yes | Yes | Yes | – | – |
| Zoho Assist APIs | Yes | Yes | Yes | Yes | Yes | Yes |
| Support | ||||||
| Basic Support | Yes | Yes | Yes | Yes | Yes | Yes |
| Enterprise Support | – | Paid | Paid | Paid | Paid | Paid |
