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Cloud IT Management

Cloud-based IT management solutions

From IT Help Desk to Operations Management to Custom App Development.

AlarmsOne

All-in-one IT alert management

  • Integrate all your IT management tools with AlarmsOne to consolidate your IT alerts in one place.
  • Notify your team about IT incidents in real time via SMS, phone, and email so they can respond to critical alerts on time, every time.
  • Set up on-call schedules with weekly, monthly, or custom shift rotations to choose your on-call technicians.
  • Escalate unacknowledged alerts to the right person at the right time to make sure no alert goes unnoticed.

Identity Manager Plus

Enterprise single sign-on (SSO)

  • A secure cloud-based SSO solution for enterprises.
  • Built-in SSO integrations for hundreds of popular SaaS applications, such as Office 365, G Suite, Salesforce, Dropbox, Slack, and Zoho.
  • Support for enabling SSO to any SAML-based application, including in-house applications.
  • Built-in reports to track application usage, monitor user accesses, and audit admin activities.
  • A centralized console to manage users and applications.

Site24x7 APM Insight

Application Performance Monitoring

  • Saas based application performance monitoring delivered on demand
  • Gives DevOps teams unmatched visibility into behavior of Java, .NET, PHP and Ruby on Rails applications
  • Helps developers better visualize end to end transactions with key performance metrics like Apdex score, average response time, application throughput, errors, exceptions and custom components
  • Aids fine tuning of application’s performance by contextual integration with RUM
  • Promotes faster identification and resolution of performance degradation issues

Site24x7

Website and Server Monitoring

  • Monitor end-user experience of your web applications and websites from 50+ locations worldwide
  • Displays public status pages for your APIs about your service
  • Monitor applications and web service performance from locations close to your customers
  • Complementary to ManageEngine Applications Manager, which monitors end-user experience from within the data center

Zoho Creator

Build your own business apps

  • Create custom applications like Visitor Management, Order Management in days, with drag-and-drop scripting.
  • Get started with one app, and fill any gaps across your departments, from Finance to HR to IT.
  • Connect and consolidate apps to make your business run smoother.
  • Keep sensitive information secure with role-based permissions.
  • Generate mobile apps for iOS, Android and Windows devices and access your data anywhere.

Cloud Security Plus

Public cloud log management and reporting

  • Web-based, Cloud security tool to track all activity happening in public cloud platforms: Amazon Web Services (AWS) and Microsoft Azure.
  • Logs AWS environment changes in IAM activity, user login activity, and events that occur in Amazon EC2, Network security groups, Elastic IP addresses, ELB, Auto Scaling, WAF, STS, RDS, AWS Config, VPC, and S3.
  • Provides insights on Microsoft Azure user activity and any changes made to network security groups, virtual networks, application gateways, traffic manager, DNS zones, virtual machines, databases, and storage accounts.
  • Alerts via email can be configured to be sent when unusual activities, anomalous trends and other security threats occur.
  • Automate report generation by scheduling reports at a specified time. These reports are saved to the user defined path and can also be received via email.

Zoho Projects

Collaborative project management

  • Online project management software to plan and track project activities.
  • Organize projects into easily manageable units like milestones, tasklists and tasks.
  • Easy and seamless collaboration through feeds, chat, forums and pages.
  • Get in depth insights into project progress with reports and Gantt charts.
  • Time tracking and invoice generation capabilities.
  • Work together on documents, presentations, and spreadsheets with the latest version accessible to everyone on your team.
  • Log, track and fix issues with SLA, Business rules and Webhooks.

Zoho Sprints

Agile Project Management

  • Online project management for agile teams; with planning, tracking and collaboration.
  • Visualise your progress and track each work item with the Scrum Board.
  • Deliver a tangible result after every sprint using the prioritized backlog, user stories, tasks and bugs.
  • Collaborate with team members across the world or across the table, with Feed and Meetings.
  • Get actionable insights and identify bottlenecks with the Dashboard and agile Reports.
  • Track billable and non-billable hours; approve with a single click with Timesheets.
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Zoho Assist

Remote Support Software

  • No prior installation required to start a remote session. Supports multiple monitors
  • On-demand remote support sessions both inside and outside LAN
  • Transfer files, reboot and reconnect (both normal and safe mode) and UAC compatible
  • Web-based solution to support remote customers with unique session ID
  • Firewall-friendly, data transmission secured with SSL and 128-bit AES protocol

Remote Access Plus

Remote Access Software

  • HIPAA compliant advanced Remote Control to troubleshoot any issue.
  • 12+ handy tools to remotely resolve issues in lightening speed.
  • Voice, video and text chats to instantly communicate with end-users.
  • Collaborative troubleshooting with multi-monitor support.
  • User confirmation and ability to record remote sessions.
  • Real-time logging and reports.
  • Power options to optimise production costs & boost productivity.
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Mobile Device Manager Plus

Mobile Device Management Solutions

  • Configure polices and profiles for accessing enterprise resources
  • Manage mobile assets and track device-related information
  • Manage app distribution and reporting
  • Perform remote lock and data wipe

Patch Manager Plus

Automated Patch management solution - on premise and on cloud

  • Cloud based patch automation for Windows and 250+ third party applications
  • Distributed and remote office patching
  • Automate patching process from detection to deployment
  • Regularly scan for vulnerabilities and patches
  • Pre test patches for their stability
  • User notifications, customizations and patching controls
  • Maintain continuous compliance with security standards
  • Deny patches for specific groups or applications
  • Advanced patch management reports and audits

ServiceDesk Plus

ITIL-Ready Help Desk

  • Web-based, IT help desk software with integrated asset and project management built on an ITIL framework
  • Used by more than 120,000 companies
  • Available in 29 different languages

O365 Manager Plus

O365 management, reporting, and monitoring.

  • An Office 365 reporting, monitoring, management, and auditing tool.
  • Utilize out-of-the box reports for Exchange Online, Azure Active Directory, OneDrive for Business, and Skype for Business, as well as reports on security, compliance management, and licenses for Office 365.
  • Monitor Office 365 service health around the clock, and receive instant email notifications upon service outages.
  • Effortlessly oversee your Office 365 setup with a wide range of Exchange Online and Azure Active Directory management features.
  • Track even the most granular user activities in Exchange Online, Azure Active Directory, OneDrive for Business, Sway, and other services.
  • Audit critical activities and changes happening in your Office 365 environment with custom alerts for each Office 365 service.
  • Delegate Office 365 administration tasks granularly to help desk staff and other non-IT users through role-based delegation.

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